Service during the entire online shopping experience
Data protection declaration
We are delighted at your interest in our website. The protection of your privacy is very important to us. Below we provide detailed information regarding the handling of your information.
THE SAVING OF ACCESS DATA IN SERVER LOGFILES
You can visit our web pages without providing personal details. We only save access data in so-called server logfiles, e.g. the name of the requested file, the date and time the file is called up, transferred data quantities and the requesting provider. This is analysed exclusively for the purpose of ensuring the fault-free operation of the site and to improve our service and cannot be traced back to you.
DATA COLLECTION AND USE FOR CONTRACT PROCESSING AND WHEN OPENING A CUSTOMER ACCOUNT
We collect personal information if you voluntarily share it with us within the scope of your order, when contacting us (e.g. via the contact form or via email) or when opening a customer account. You can view which data is collected on the respective input forms. We use the data you provide for contract processing and for the processing of your requests. Following the complete processing of the contract or the deletion of your customer account, your information will be blocked from further use and deleted following the expiration of the retention periods under tax and commercial law, unless you have expressly consented to the further use of your information or we have reserved the right to the further use of the information, which is permitted by the law and of which we inform you below. The deletion of your customer account is possible at any time and can be realised either by sending a message to the contact provided below or via a function within your customer account intended for this purpose.
DATA TRANSFER FOR THE PURPOSE OF THE FULFILMENT OF THE CONTRACT
In order to fulfil the contract, we transfer your data to the shipping company commissioned with the delivery, provided this is required for the delivery of the ordered goods. In order to process payments, we provide the required payment information to the bank commissioned with the payment and, if applicable, the payment service providers commissioned by us or the payment service selected by you during the ordering process.
USE OF DATA DURING SUBSCRIPTION TO THE EMAIL NEWSLETTER
If you subscribe to our newsletter, we use the required information, or information you share with us separately, in order to regularly send you our email newsletter in accordance with your consent. You can cancel your subscription to the newsletter at any time, either by sending a message to the contact provided below or via a link within your newsletter intended for this purpose. Please forward your cancellation to:
CG – CLUB of GENTS Online Shop
c/o Création Gross GmbH & Co. KG
The cancellation can be sent by email to: E-Mail: email@example.com
USE OF DATA FOR POSTAL ADVERTISING AND YOUR RIGHT OF OBJECTION
Furthermore, we reserve the right to store your first and last names, your postal address and – provided we have received this additional information from you within the scope of the contractual relationship – your title, academic degree, your year of birth and your professional, industry or business title in condensed lists and to use this information for own advertising purposes, e.g. for sending interesting offers and information regarding our products by letter. You can object to the storage and use of your information for these purposes at any time by sending a message using the contact details provided below.
CREDIT CHECK AND RATING
If we offer advance payment, e.g. when purchasing on account, we reserve the right to gather identity and credit information from specialist service providers (credit agencies) in order to safeguard our legitimate interests To this end, we pass on the personal information required for a credit check to the following companies:
SCHUFA Holding AG , Kormoranweg 5, 65201 Wiesbaden
Creditreform Rosenheim Karl und Kollegen KG , Oberaustraße 16, 83026 Rosenheim
Creditreform Boniversum GmbH, Hammfelddamm 13, 41460 Neuss
The credit information may include probability values (scores), which are calculated on the basis of scientifically recognised statistical procedures that, among other data, incorporate address data into the calculation. We use the information received regarding the statistical probability of non-payment to make a balanced decision on the justification, performance or termination of a contractual relationship. Your legitimate interests will be taken into consideration in accordance with the legal provisions. You can object to this check at any time with future effect. This may have the result that we can no longer offer you the specified payment options. If necessary, data belonging to Création Gross GmbH & Co KG will be used as an aid.
In order to make our website more attractive to visitors and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your end device. Some of the cookies we use are deleted again after the end of the browser session, that is, after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognise your browser on your next visit (persistent cookies). You can configure your browser so that you are informed of the placing of cookies and can decide to accept each cookie individually or in specific cases, or to reject all cookies. If you do not accept cookies, the functionality of our website may be limited.
USE OF GOOGLE ANALYTICS FOR WEB ANALYTICS
This website uses Google (Universal) Analytics, a web analytics service provided by Google, Inc. ("www.google.de"). Google (Universal) Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how you use the site. he information generated by the cookie about your use of the website will generally be transmitted to, and stored by Google on servers in the United States. In case of activation of the IP anonymization Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. We would like to hereby inform you that IP anonymization is active on this site. Only in exceptional cases is the full IP address sent to and shortened by Google servers in the USA. Google will not associate the IP address transmitted by your browser within the scope of Google Analytics with any other data held by Google. You can refuse the storage of cookies by selecting the appropriate settings in your browser software. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (including your IP address) by downloading and installing the browser plug-in available via the following link: https://tools.google.com/dlpage/gaoptout?hl=de As an alternative to the browser add-on or within browsers on mobile devices, please click on this link to prevent the future collection by Google Analytics within this website (the Opt Out option only functions in the browser and for this domain). In this case an Opt-Out cookie is stored on your device. If you delete your cookies in this browser then you will have to click on this link again.
RATING REMINDER WITH TRUSTED SHOPS
Provided you have issued us with your express consent during or after your order, by activating the corresponding checkbox or clicking on the appropriate button ("Rate later"), we send your email address for the reminder to submit a rating of your order to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne (www.trustedshops.de), so that the company can remind you via email of your ability to submit a rating. This consent can be retracted at any time by sending a message to the contact outlined below or directly to Trusted Shops.
RIGHT TO INFORMATION AND CONTACT POINT
You have the right to free information regarding the your personal data that we save and, if applicable, a right to correct, lock or delete this data. Should you have any questions regarding the collection, processing or use of your personal data, in the event of the disclosure of information, the locking or deletion of data and the retraction of any consent that may have been issued or the refusal of a specific for of data use, please contact our internal data protection officer:
+ 49 (0) 9151 736 0
You can object to data collection and storage for the purposes of web analytics at any time with future effect, by submitting notification of your revocation to:
CG – CLUB of GENTS Online Shop
c/o Création Gross GmbH & Co. KG
The revocation can be sent by email to: E-Mail: firstname.lastname@example.org
Further information on Google Analytics can be found at: http://www.google.de/analytics/de-DE/tos.html
The Création Gross GmbH & Co. KG, Houbirgstraße 7, 91217 Hersbruck, Germany and Carl Gross Retail GmbH, Houbirgstraße 7, 91217 Hersbruck, Germany, hereinafter referred to as "CREATION GROSS".
With the establishment of the Improvement Program, the Création Gross creates a platform that serves to indicate optimization possibilities and to report violations of legal regulations, specifications from the company regulations or other guidelines of Création Gross.
Création Gross GmbH & Co. KG
Department Sustainability & Innovation
Phone: +49 9151 736 152
Mobile: +49 174 688 37 49
These questions can help:
– What happened?
– Who is involved (names of people with function or position)?
– Where did it happen?
– When did it happen (e.g. dates, time periods)?
– What is the nature of the violation?
– The report can be made anonymously or by name
– The report will be treated confidentially
– The report will be processed within 7 working days of receipt
The principle applies that no negative consequences arise from the submission of the report – regardless of whether the report is confirmed or not.
EVERY REPORT MATTERS
We would like to explicitly encourage the reporting of violations of legal regulations, the requirements from the company regulations or other Création Gross guidelines – in the interest of honest employees and for the protection of the company.
Please report compliance violations to us and set an example for acting with integrity and loyalty!